However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Read More: https://thormotorcoach.com/legal/ Again, the deal fell through . Please contact us to verify info, and to check availability as our inventory changes rapidly. We have sent the invoice for labor charges to ****. Fortunately - thru experimenting and luck - I found the unlabelled button that turns it off -- it was bugging me. bunk above drivers compartment has failing motor brakes. It may not display this or other websites correctly. Built-In Skylight. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. A multimeter (see below) should show the voltage between the battery terminals between 13.4 and 14.5 volts DC; if not, the battery may be worn out and need replacement, or it may be low on water, or the converter may not be giving it any power. Stock Number {stockNumber} {priceLabel} {msrp}. Television. ******* ***** is also questioning why the **** dealership in ******* that identified the issue, had a solution, ************* and cost to repair that was given to **** at Thor, and that **** did not authorize this vehicle for repairs at the ******* **** dealer, fixing ********************** issue and he could now be planning and executing his second motor home trip. Of course, at our expense. This just sends them a link to it so they can take a look. Standard and optional features listed on units may or may not reflect the actual in-stock unit. She is also equipped with . Number Of Radios. Everything is well documented. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. This dealer in **** miles away so thats not happening. When we were stucked they informed us to go to ******* we were stuck in ga we where live, I am rejecting this response because:saturday called **** rv. Status: Answered. Another for $6,500.00 from *************** in ***********, **. Discover the necessary items to make this an unforgettable adventure! Nobody will build them better. The owner listed is **************************. BBB Business Profiles are subject to change at any time. Arriving at our destination we set up to dry camp. If he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. See dealer for details. They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking, Like most: Thanks for all your help. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more! Thor is offering to repair by patching roof. I HAD 5 **** DEALERS REFUSE BECAUSE DON'T HAVE THE CAPABILITY TO HANDLE MY SMALL RV TO RUN DIAGNOTIC TEST on why the SERVICE ENGINE LIGHT is on! All we are asking for is for **** to do the right thing and pay for the labor charges to resolve these issues. Immaculate 2019 Thor Motor Coach Quantum KW29 with only 11,883 miles! Used 2022 Thor Motor Coach Challenger 35MQ $169,999. Also, it was pointed out to us that the flooring had already been repaired prior by someone. 3. No. Thor fave me a warranty center but they were unwilling to service my van ************************************* ** said they had thier own customers to service and since I didnt purchase from them to go someplace else. Begin with this one! And we are akready receivng customer no assistance. This is Thors final offer as it has been stated multiple times. Cab-Over Bunk. Contact Sales. We have done everything in our power to find someone to do the work, only for **** to refuse to pay labor charges. Message. The requested information: 2019 *********************** **** motor coach. This coach is over 6 years old. May 24, 2019 #9 Gary RV_Wizard Site Team Joined Feb 2, 2005 Posts 77,941 Location West Palm Beach, FL It is winterized and sitting in my driveway for the winter. It was amazing! After all the warranty work, we had to winterize the coach for the 2019 season. I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). Customer was happy with resolution and advised him of my direct contact info, requested he send his outlined notes of his experience with his coach so far since purchase date. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. Also if your GFI isnt easy to locate, you may have one on the inverter itself. My husband was ill and could not drive the coach to *******. **** advised that I could not talk to a supervisor, there was nothing I needed to talk to a supervisor about and he was dealing with giving me the best Thor customer service. Your luxury Mercedes Sprinter motorhomes. When searching for a service center make sure to use the filter option. This price is only valid for 24 hours from. The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! We want **** to act in good faith and resolve these longstanding issues. Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K. Impossible to get under dash if you have a Class C. Thanks to everyone for the advice, fuse in back of radio is good. Thanks for the replies. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. On mine there is a pin hole and we stuck a safety pin in and, Thanks all. Awning attempts to extend while driving. Thor Industries Owner's Forum - This forum exclusively contains discussions related to Thor products including Crossroads, Cruiser RV, DRV, Dutchmen, Heartland RV, Highland Ridge, K-Z, Livin' Lite, From researching this seems to be a problem with a lot of Thor coaches from that year. Mine is under our bed but doesnt have one. We have spent more than three years dealing with these issues. You are using an out of date browser. ft. Onan RV QG 4000 Gas Generator; Winegard ConnecT 2.0 WiFi/4G . A representative has been notified and will be with you shortly. She gave me the number to **** and I informed her that I would prefer to use the Dealership where we purchased the coach to get an estimate for the repairs and she agreed. The pivotal combination of large Class A amenities with more power than a typical Class B RV. My Thor dash radio is also powered by the house battery. Our {brand} prices are so low, {mfg} won't allow us to display our wholesale price without you requesting it. 2 lead acid batteries. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. $97,999. RVers Ask: What's The Best Way To Sell An RV? Check whether the batteries are charged enough. TV in the bedroom and living room and in one it has space provided in the dining/Kitchen area for another TV. As an industry leader in innovative design, TMC builds a variety of unique styles, sizes and floor plans that feel custom-made - at a truly competitive price. We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. We make the transition smoother with this free Owners Guide. A representative has been notified and will be with you shortly. Stock Number {stockNumber} {priceLabel} {msrp} {salePriceLabel} {saleprice}. A handy closet can be found just outside the bathroom door for clothing storage and more.This unit is also available with a Chevy 4500 chassis. New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL at Giant Recreation World - Call us now (321) 541-2205 for more information about this Stock #4A575 Couch framing falling apart from 1in screws being used. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. There's a reason why so many choose Thor Motor Coach. Brands that do not do that should switch the power to house batteries to avoid killing the chassis battery by playing the radio all day. As a customer of a very expensive product from Thor, actions and attitudes of **** contacts **** and ******, are unacceptable. Can you tell me a little more on. There is also a storage cabinet above for dishes and things, plus a pantry for your non-perishables.In the rear along the road side wall find a queen bed slide with nightstands and overhead cabinets providing a comfy place to rest and relax. When I tried to bring it back in, it came in a few inches and then stopped. What's The Best Cordless Vacuum For RVers? Thor Motor Coach's stands behind it's previous response, copied below. Your actual payments may vary. Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. Among the largest motorhomes, featuring the amenities of home for full-time life on the road. You might find those release tools with the manual for the radio. Mine is, and it seems a lot of folks on the Thor forum bring this up. There is a special tool (like a shiv) that you use to release both sides. Above Cab 40" Swivel LED TV, Optional Bedroom 32" LED TV, Optional Exterior 32" LED TV, Ford E-Series or Chevrolet C4500 Dually Chassis (22B, 22E, 23U, 24F & 26B), Ford E-Series Chassis (28Z, 29G, 30D, 31E, 31L & 31W), Slick Fiberglass Exterior with Standard Graphics Package, MEGA-Storage Compartment (22B, 22E, 23U, 28Z, 29G & 30D), Power Patio Awning with Integrated LED Lighting, Framed Windows (22B, 22E, 23U, 24F, 26B, 28Z, 29G & 30D), 8,000-lb. They were the same service centers that said they dont have time for anybody except their original customers and to take it back to the dealer that I purchased it at. This Class C is located in Mesa, Arizona and is in good condition. The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. I have looked and checked all connections and fuses I can find. Please contact dealership to verify unit information and availability. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM . Thor Motor Coach does not have control over the ************ centers. Is An RV Renovation Project Right For You? UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. can provide videos and pictures. "I called the retail customer and discussed their frustrations with the jumps/hoops back and forth between ******************** they've experienced with a fuel line concern they are having. After getting back both radios not working. I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. It's been non-stop. Leaves one to wonder if it was ****'s plan all along to run out the clock. These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? **'s labor charges of $7,500. We agree that ************************* acceptance of $1,000.00 was to cover the labor charges we submitted from an independent flooring contractor. Class Cs with the beloved luxuries of Mercedes-Benz. purchased in July 2022. Non-smoking and pet-free. ", VIN # ****************. I have that same issue, Use button was pushed, but no house power, so no radio or camera power. Paperwork included with the purchase documents many of the problems as presenting when brand new.We have powered through many of the issues and paid to have them corrected: slides not level or functional, back toilet not functional, dinette under seat storage not accessible as designed, entry door off level, and this list from the first owner on to us, as second owner, goes on and on.My primary concern today relates to the fabric on my furniture components. It features the best of a class a, along with the best features of a class c. That's what A.C.E. I cant say at this time Im 100% satisfied until I get the estimates and we see what Thor Motor Coach will end up covering under their good will gesture. Need advise, had a shop replace house battery and repair inverter. Have tried all suggestions prior to posting except for the GFI, So if thats the case it woul eliminate any fuse in the Ford block? We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. Report post. Of course, we should have known that such a low bid was not reasonable to complete the labor, after the three other bids we received were so much higher, but we were desperate to find someone, anyone to do the work. Mine was easy.after I had checked all fuses, fuse blocks, use/store switch..you name it. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. Generator in photo not included. Thor Motor Coach Geneva Class C gas motorhome 25VA highlights: Murphy Bed. As a full-time student looking to earn some extra money during my studies, I went to work part-time at TJ Maxx where I was tasked with managing inventory on the . At this time Im satisfied that they Thor Motor Coach has reached out. Spoil the RV owners in your life this Christmas with some of our favorite gifts. Please see us for a complete list of features and available options! We will continue to call the customer but if he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. You'll find a large closet that can be used for clothes, food, or miscellaneous camp gear, plus there are overhead compartments for even more storage. Terms may vary. We have only used the coach a handful of times and have never used any sort of cleaning product on the seats. Save your favorite RVs as you browse. WHY are the flooring issues causing such concern on behalf of Thor? Searched for help on the forum and replaced fuse in the rear radio and its working but not getting power to the dash radio any ideas? ********************************* became Retail Warranty Supervisor in April of 2022. Class Cs with the beloved luxuries of Mercedes-Benz. . I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. Pantry. See details. This is an independent, unofficial site. They need to honor their warranty now! Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: Cushioned Seating Under Bed Full Bath Two Burner Gas Cooktop 15' Power . Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. He considered this an open case. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. As we all know in March 2020 the ******19 pandemic hit being considered high risk due to ******19 we stayed home to minimize our exposure. Most troubling of all this is how much the ******* family enjoyed the first trip, the layout and performance of the motor vehicle. After changing the engine battery the radio and backup camera will not work. 2. If you wish to set up a factory service appointment to discount you the $2000, please call ************. 2 tables that convert into beds. Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. Of course, ********************************* also says that they will take the $2,000.00 "goodwill offer" made off the final bill. Class A Among the largest motorhomes, featuring the amenities of home for full-time life on the road. I think that is the Thor way. Just for good measure, recheck those easy to access fuses in the panel in the coach. We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. We have spent countless dollars and hours as well as travel time in dealing with this. The issues were filed with **** when the coach was new. One is in the coach fuse panel and is marked. Thor motor coach four winds 24 f e350 chassis. I got a jump and the car battery is working fine now, but the house batteries are still dead. Please send them into the rep you have been working with, or we can reach out to the dealership your coach is at, to obtain photos noting the concern. That's ok in your Bounder because Fleetwood coaches charge the chassis battery from shore power. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. I have a full side slide on my 2016 Thor Ace 30.2. The frameless windows and the full-body paint package with gel coated sidewalls is sure to be eye-catching, plus there is invisible front paint protection for added defense against the elements. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. On 12-11-20 we took the coach to different dealerships, finally ending up at ****************************. There are often simple reasons why your RV generator won't start, and we will address the most common ones in this article. Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. We had the privilege to work with Joe A. the Internet Manager. Do you need a one-stop shop for all things RV-related? There is an additional five amp inline fuse in the radio's hookup circuitry near the radio itself. Inventory shown may be only a partial listing of the entire inventory. Learn More Class B Fast forward to now November of 22' and bubble has grown in size, both sides of roof that meet sides of coach have come up whole length of coach, yet again have taken to selling dealer now to be told this is normal and "now out of warranty". Rates and amount financed are determined by credit history. The keep-alive lead isn't switched at all. Thor Motor Coach, Inc. reserves the right to make changes, substitutions and improvements to its motorhomes without prior notification. The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. ** September 10th we took the ** out. We pay our bill every month We were told to take to ********* ** or *********. The only thing I could wish for would be a GENERAL RV Dealership closer to Huntsville, Alabama. **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. **** **************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS TO GO ************************************************************************************* REPAIR RV VEHICLES (24 FT CLASS C). I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. Mechanic's Assistant: Are you fixing your Chassis yourself? All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. The repairman found that the slide on the motorhome was installed incorrectly its off 1/2 in. I asked ****** if we could wait till March before I would attempt to drive the Coach due to the winter weather. Then click on the manual name to download. 40,000 miles. All warranty info is typically reserved for new units and is subject to specific terms and conditions. THOR #2187. Mercedes-Benz 10.25 in. Had independently inspected by three different independent repair facilities all who stated this was of abnormal size and does affect integrity of roof which THOR, came back with it's normal. Satellite. She agreed to wait till it is safe to drive the coach to get the estimates. Brought the coach home. If you wish to set up a factory service appointment to discount you the $2000, please call ************. We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. How can **** choose to refuse to fix this chronic and widespread issue? As stated previously, we are well aware that the coach is now off warranty. You haven't indicated the make, model and year of your coach so this may or may not apply to your situation. Meet the redesigned A.C.E. One last thing, as ******* has stated in previous emails, we can take the coach all the way to ******* at our expense (probably at least $2,000. drivers window was installed bad. For more information, visit. Not sure where the in line fuse is located any help locating would be appreciated. Step inside and find a 68" jackknife sofa to the right of the entry door. We have taken the coach all over ***** and **** trying to get the issues resolved. At the time we purchased the coach it was brand new and only had ***** miles on the odometer. I am waiting for **** to call us back. We are asking that someone in ***************** or perhaps in ****'s **************** review our entire case. Like most: All went so smoothly from our first email to our going through the American Canadian borders. **** identified that this was necessary with my continued harassingtelephone contacts being made to their office. CUSTOMERS SHOULD NOT BE INVOLVED IN ANY FINGER POINTING BETWEEN TO COMPANYS WHO MAKE A JOINT PROJECT!!! Everything with the purchase of this motor home was professionally handled by a group of really nice guys. The slide ran very slow, it always seems too. Manufacturer-provided pictures, specifications and features may be used as needed. You'll enjoy hassle-free set up thanks to the Rapid Camp + multiplex wiring control system, and there is a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you . **** has already sent the flooring. . Mechanic's Assistant: What year is your Chassis? I have a decent amount of mechanical and electronic knowledge and don't mind tearing into something to fix it correctly. 15 amp. 1 of 26. Know someone who might be interested in this RV? Many of our friends with newer coaches report this same issue.I AM REQUESTING THE FAILING COMPONENTS BE RECOVERED OR REPLACED BY *****I am exhausted from pursuing constant repairs on this coach. Select the desired vehicle below to view all the recalls for that particular make & model. 15,0000miles Specs: Ford E350 . Mr. ******** needs to arrange pick up with the **** dealership.